Membership Terms

Last updated: 6 November 2026

These terms explain how your Here & Home Club membership works. By buying a membership, you agree to these terms and to follow our Community Guidelines.

If anything is unclear, please email [email protected] before you join.

Who runs the club

Here & Home Club is run by Hayley Sheppard (ABN 54 151 414 145), based in Western Australia. Website: hayleysheppard.com

1. Membership and payment

• Membership is a monthly subscription, paid in Australian dollars (AUD).
• The first 20 founding members pay A$39 a month. New members after that pay A$49 a month.
• Payment is taken automatically each month on the date you joined, until you cancel.
• GST does not apply, as I'm not registered for GST.
• If you pay from outside Australia, your bank may charge a currency conversion fee.

2. Founding member price

• If you join as a founding member, your A$39 rate stays while your subscription stays active.
• If you cancel, or your subscription ends because a payment can't be taken, the founding rate ends. If you rejoin later, you'll pay the price at that time.

3. What your membership includes

• One online Coffee & Connection gathering each month (around 60 minutes, not recorded)
• One live online group coaching session each month (around 75 minutes, recorded for members)
• Access to the private community spaces
• The Member Toolkit and other member resources

Dates and times are shared in the community and session lengths are approximate. Sometimes a session may need to move, for example over holidays. If a session is cancelled and not rescheduled that month, I'll offer a replacement session or another fair remedy.

4. Cancelling

• You can cancel at any time from your account in the community, or by emailing me.
• You keep access until the end of the month you've already paid for. No further payments are taken.
• There are no lock-in contracts or cancellation fees.

5. Refunds

• Because you can cancel at any time, I don't offer refunds for change of mind or for part months.
• Nothing in these terms limits your rights under the Australian Consumer Law. If the service isn't provided with due care and skill, or doesn't match what was described, you may be entitled to a remedy, including a refund.

6. Joining and taking part

• Members must be 18 or over.
• Membership is for you only. Please don't share your login or club content.
• All members agree to follow the Community Guidelines.
• If a member seriously or repeatedly breaks the guidelines, I may remove content, give a warning or end their membership. If I end a membership, future payments are cancelled. Refund questions are handled under these terms and the Australian Consumer Law.

7. Recordings and privacy

• Coffee & Connection is never recorded.
• Group coaching sessions are recorded, and replays are shared only with current members inside the community.
• If you'd prefer not to appear, keep your camera off. Your name, voice or chat messages may still be captured.
• Members must not record sessions or share replays outside the club.
• My Privacy Policy explains how I collect and look after your personal information. Privacy questions: [email protected]

8. Coaching, not professional advice

Here & Home Club offers connection, personal development and group coaching. It isn't therapy, medical care, legal advice, financial advice or migration advice.

9. Changes

• If I change your membership price, what's included, or these terms in a way that affects you, I'll email you at least 30 days before the change starts.
• If you don't want to continue, you can cancel before the change takes effect.
• Founding members keep the A$39 rate while their subscription stays active, as set out in section 2.

10. Contact

Questions about your membership: [email protected]